At Mabyn Jewellery, we take pride in the quality of our products and your satisfaction is our priority. If for any reason you are not fully satisfied with your purchase, we’re here to help.

1. Return Eligibility

You may request a return or exchange within 7 days of receiving your order if:

  • The product is damaged, defective, or incorrect.

  • The item is unused, in original packaging, and with tags intact.

📦 Products must be returned in the same condition as delivered.

2. Items That Cannot Be Returned

  • Customized or made-to-order jewellery

  • Items purchased during clearance or final sale

  • Used or worn products

3. How to Request a Return

To initiate a return or exchange:

  1. Contact our support team via phone: +91 8860682928 or email.

  2. Share order details and photos (in case of damage or defect).

  3. Our team will guide you through the pickup or shipping process.

4. Refund Process

  • Once the returned item is received and inspected, your refund will be processed.

  • Refunds will be issued to the original payment method within 7–10 business days.

  • Shipping charges (if any) are non-refundable.

5. Exchange Policy

  • Exchanges are allowed only for the same or similar category and value.

  • Subject to stock availability.

6. Cancellation Policy

  • Orders can be cancelled within 12 hours of placement if not already shipped.

  • For prepaid orders, refunds will be processed within 7–10 working days.

Need Help?

For any assistance, please contact our customer support:

📍 Mabyn Jewellery, MABYN NEXT DIGITAL PRIVATE LIMITED PLOT NO E-22 SIDHARTHI ENCLAVE BHAGWATI GARDEN, UTTAM NAGAR, Delhi – 110059
📞 +91 8860682928
✉️ info@mabynjewellery.com